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Shipping and returns
- Shipping Info
- Returns & Exchanges
- Billing
- Order
- Customer Account
For Individuals (B2C):
We deliver across Lebanon in just 2–3 business days — fast, reliable, and right to your doorstep. Whether you're in Beirut or any other city, your order is handled with care and speed.
For Businesses (B2B):
We offer flexible and efficient shipping for retailers, spas, pharmacies, and eco-stores across Lebanon. Orders are processed promptly, with tailored logistics for bulk or recurring shipments.
📦 Need special handling or pallet delivery? Just let us know — we’re here to support your business.
For Individuals (B2C):
Not satisfied with your purchase? You can return or exchange unopened items within 7 days of delivery. Simply contact our support team to initiate the process. Please note: personal care items must be unused and sealed.
For Businesses (B2B):
We understand the importance of consistency in retail. If you receive damaged or incorrect stock, notify us within 5 business days for a return or replacement. Custom or private-label orders are non-returnable unless defective.
For Individuals (B2C):
We make checkout easy and secure. Choose the payment method that suits you best:
- Cash on Delivery – Pay in cash when your order arrives.
- Wish Money – Seamless payment through your mobile wallet.
- Credit Card – Fast and secure online transactions.
Every order comes with a digital invoice, and all prices include VAT where applicable.
For Businesses (B2B):
We offer streamlined billing for verified business accounts.
💼 Payment Options:
- Direct Bank Transfer – Ideal for wholesale and recurring orders.
- Wish Money – Convenient and fast for local businesses.
Invoices include VAT and can be customized for your accounting needs. Need a quotation or custom billing terms? We’re happy to assist.
For Individuals (B2C):
Track your order status anytime through your account dashboard. Once shipped, you’ll receive a tracking number via email or SMS. Need help? Our customer care team is here to assist.
For Businesses (B2B):
Place and manage bulk orders directly through your B2B dashboard. You’ll have access to wholesale pricing, order history, and reordering tools. For large or custom orders, our team is happy to assist you personally.
For Individuals (B2C):
Create an account to save your preferences, track orders, and enjoy a faster checkout experience. You’ll also receive early access to promotions and new product launches.
For Businesses (B2B):
Register for a business account to unlock wholesale pricing, volume discounts, and tailored support. Once verified, you’ll gain access to exclusive B2B tools and resources designed to help your business grow.